Customer Experience Coordinator (Funding Support)

Make an impact. Guide people. Be the reason their experience is seamless.

Why This Role Stands Out

If you thrive in fast-paced environments, love helping people solve complex problems, and take pride in delivering exceptional service - this is your opportunity to make a real difference.

In this role, you'll be the go-to support person for individuals and families navigating an important funding process. You'll combine strong communication skills, attention to detail, and empathy to create a smooth, stress-free experience from start to finish.

What You'll Be Doing

• Be the first point of contact, handling inbound questions via phone, email, and chat (email-heavy role)
• Guide customers through each step of the process with clarity, confidence, and care
• Keep detailed, accurate records of interactions and resolutions
• Solve problems quickly while maintaining a high level of professionalism and empathy
• Partner with internal teams to keep processes running smoothly and efficiently
• Manage multiple priorities in a high-volume, fast-moving environment
• Continuously learn new systems and tools to stay sharp and effective

What We're Looking For

• 2+ years of customer service experience within healthcare
• Strong written communication skills (this is a heavy email role)
• A natural problem-solver who stays calm under pressure
• Highly organized with strong attention to detail
• Comfortable juggling multiple tasks without dropping the ball
• Tech-savvy and quick to learn new systems
• Team player with a positive, proactive mindset
• Bilingual Spanish? That's a huge plus

What You Can Expect

• Structured training + clear path to long-term opportunity
• A collaborative team that values support, communication, and growth
• A mix of independence and teamwork - you'll own your work but never feel on your own
• Hybrid flexibility after initial training period